Overview of the Role

We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Roaming Engineer team members you will support a wide range of customers’ needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team.

Who are Tailor Made Technologies?

Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.

Duties and Responsibilities of our IT Field Engineer

• Responsible for provision of second line technical support to the customer. 
• Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements. 
• Identify areas of improvement and make recommendations to appropriate parties. 
• Use of Tailor Made software to manage, monitor and respond proactively to customer incidents. 
• Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. 
• Achieving agreed and contracted SLA’s.  
• In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. 
• Working with 3rd parties to provide incident support through to resolution with customer specific applications. 
• Support the Technical Resource Operations Manager, Account Manager, Servicedesk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals. 
• Undertake equipment builds and installations as and when required. 
• Ensure all activities are aligned with ITIL procedures. 
• Any other ad hoc duties as and when required. 

Your Previous Experience

If you have experience in any of the below, we’d like to hear from you (not all required): 

• Experience with a service desk ticketing system
• Windows Desktops configuration and support experience 
• Windows Server configuration and support experience 
• Office 365 support experience 
• Microsoft Exchange configuration and support experience 
• Active Directory configuration and administration 
• VMware support experience 
• Citrix support experience 
• Strong networking skills 
• ITIL knowledge 

Essential Skills

• Excellent communication skills
• Organisational skills
• Results driven with a proven track record of achieving
• Team player
• Self-motivated and proactive
• Ability to be resilient and to work under pressure

Benefits of Working for Tailor Made Technologies

• Training opportunities set out with a clear training structure.
• Progressive working environment with access to voice your opinions to decision makers.
• 25 days holiday plus bank holidays.
• Birthday off.
• Flexi Health plan cover.
• IT Purchasing Scheme.
• Company Pension.
• A brilliant breakout room which provides a free breakfast and a pool table
• Company car or car allowance with this role.