Location: Carlisle, Cumbria

Hours: Monday to Friday, 8:30am – 5:30pm

Salary: £28,000 - £30,000 per annum

Ready for your next challenge?

Are you highly organised, detail-driven and ready to build your career in a fast-growing technology business? Do you thrive in a social, energetic office where no two days are the same?

At Gemini, we’re looking for a proactive and motivated Sales Team Administrator to join our thriving team and play a key role in supporting our busy sales function. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, loves solving problems and takes pride in delivering exceptional support to both colleagues and customers.

With ongoing company growth, this newly created role offers fantastic long-term career development within an ambitious and forward-thinking business.

About Gemini

Gemini provides businesses across the UK with innovative technology solutions including cloud telephony, IT services, CCTV & security, mobiles, connectivity and energy solutions.

Known for delivering outstanding customer service, we proudly maintain a near five-star Trustpilot rating alongside ISO 9001, 14001 and 27001 accreditations. As our customer base continues to grow, we remain committed to investing in our people, culture and future opportunities.

What You’ll Be Doing

As part of our Sales Administration team, you’ll help keep our sales operation running smoothly while delivering an exceptional customer experience throughout the client journey.

Key responsibilities include:

• Supporting the sales team with day-to-day administration and coordination
• Processing and confirming new customer orders
• Raising and monitoring tickets for the sales team
• Logging and tracking customer fault tickets alongside the Service Desk
• Managing departmental inboxes and allocating tasks efficiently
• Maintaining accurate CRM records, documentation and customer databases
• Supporting reporting requirements and monitoring deal progression
• Updating quotations and reissuing customer paperwork
• Scheduling meetings and managing room bookings
• Raising purchase orders and completing associated administration
• Supporting customer onboarding and handovers to Account Management
• Handling incoming calls and directing enquiries appropriately
• Collaborating with internal teams to ensure a seamless customer journey

What We’re Looking For

We’re looking for someone who is organised, enthusiastic and eager to grow within a supportive team environment.

You’ll ideally have:

• Excellent organisational and multitasking skills
• Strong attention to detail and accuracy
• Great communication and interpersonal skills
• A collaborative and positive approach to teamwork
• Confidence using Microsoft Office including Word, Excel, Outlook and PowerPoint
• The ability to prioritise workload in a busy environment
• Strong numerical and administrative skills

What’s In It For You?

At Global 4, we believe great work deserves great rewards. Alongside a supportive and social culture, you’ll benefit from:

• 25 days holiday plus bank holidays
• Additional annual leave with length of service
• 50% off broadband (completely free after two years!)
• Company Growth Share Options Scheme
• £250 Bright Ideas Scheme
• Employee Recognition rewards and team days out
• Buy & Sell Holiday Scheme
• Death in Service benefit
• Friday fridge and regular company lunches
• £1,000 Refer-a-Friend Scheme
• Fun team incentives
• Paid charity leave